FAQs


What is Andrea Hylton Home?
Where are your products manufactured?
How do I purchase your products?
How do I know if my product is available or sold out?

 

How do you ship your products?
How long will it take for my products to arrive?
Can I ship items to an address other than my billing address?
Do you ship outside of Canada?

 

What is your returns and exchanges policy?

What is Andrea Hylton Home?

Andrea Hylton Home is a fabulous Canadian company that designs, manufactures and retails soft textile home accessories. We put the ‘joy’ back into finishing your space with our beautiful collections of throw pillows and blankets and our simple process to help you ‘dress furniture effortlessly’! Clients love our amazing selection, great quality and outstanding value.

We have a deep love for all things beautiful and a passion for helping you create a joyful living space that will inspire and comfort you.

Where are your products manufactured?

We manufacture the majority of our gorgeous products in Canada and source the remainder from across North America, Europe and Asia.

 

How do I purchase your products?

TRADE: We participate in trade shows and host private viewings at our Waterloo showroom throughout the year. Join our mailing list to stay up to date with our events. Want to become a trade partner? Learn more about our trade programs and register online to become one of our trusted trade partners.

RETAIL CLIENTS: Getting the designer look for your furniture has never been easier. We love to connect with our customers at our pop-up shops  throughout the year. Want to stay in the know? Join our email distribution list.  Can’t wait that long?  Then check out our virtual online e-commerce store (www.andreahyltonhome.ca)  to experience our curated collections. 

 

How do I know if my product is available or sold out?

All products are available and ready for immediate delivery unless otherwise indicated. We produce limited runs of our product.  If a product has sold-out, a 'sold-out' status will appear directly on the product page. If we expect additional stock we will indicate an 'expected arrival' date on the product page. For specific questions about stock availability email us directly at info@ahhome.ca.

How do you ship your products?

For regular shipping needs, we ship anywhere in Canada via Canada Post Expedited Parcel service.

How long will it take for my items to arrive?

Orders placed before 12:00 EST will ship same day. Ontario orders are generally received within 2 business days. Orders outside of Ontario can typically take 5-7 days to arrive.

Can I ship items to an address there than my billing address

Yes, you can ship your order to an address other than your billing address. For gift orders indicate the note you'd like on the gift enclosure within the 'special instructions' section during checkout. 

 

Do you ship outside of Canada?

For US or International orders please contact our customer service department at info@ahhome.ca.

 

What is your returns and exchanges policy?

TRADE: All sales are final.

 

RETAIL CLIENTS: At Andrea Hylton Home we want you to love your purchase.

Online purchases: can be returned or exchanged within 14 days of the purchase date and you will be credited in the form paid, less our standard $9.99 flat fee return rate.  Original shipping charges will not be refunded.

 

We stand behind our products, if a quality concern arises within 90 days of purchase, call our customer service line and we will gladly assist you with the exchange/return.  

Click here for more details on our Return Policy.

 

If your question has not been answered above please contact us directly, we would love to hear from you!

EMAIL US: info@ahhome.ca